Multi Collagen

Store owner replied: Hi there, Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointing this has been for you. Our Multi Collagen is unflavoured in the sense that no flavourings, sweeteners, fillers, or masking agents are added. That said, collagen is a naturally derived animal protein, and some people are more sensitive to its natural aroma and taste, particularly when taken in plain water or cold drinks. We appreciate that this wasn’t what you were expecting. In terms of mixing, collagen dissolves most smoothly when it’s gradually stirred into warm liquids. Because our collagen contains no additives or flow agents, it can clump if added quickly to cold drinks. A simple workaround many customers find helpful is blending it briefly, which creates a completely smooth texture. We’re sorry if our product information didn’t set expectations clearly enough — that’s helpful feedback and something we take seriously. Transparency matters to us. For context, we work to keep our formulations as clean and additive-free as possible, and our collagen is certified to some of the highest standards in Europe, including LIAF Grass-Fed, Soil Association, and MSC certifications. However, we also recognise that animal-derived collagen isn’t right for everyone. Over the past year, we’ve expanded our range significantly and now offer one of the most comprehensive collagen portfolios in Europe, including a dedicated Vegan Collagen range for those who prefer a fully plant-based option. If you’d like help finding an alternative that better suits your preferences, or support with using the product in a way that’s more comfortable, our customer care team would be very happy to help at sales@livingplanetdistribution.com. Thank you again for your honesty, we’re always listening and working to do better.

Store owner replied: Thanks for sharing your experience with the taste. Multi Collagen is designed to be neutral, though flavours can land differently for everyone. Many customers find it blends seamlessly into coffee, smoothies, or warm drinks. If you’re after something even lighter in flavour, our Pure Collagen has an especially subtle profile that could be a better match.