Terms & Conditions

Delivery Information

Planet Paleo delivers throughout the UK (including the Isle of Man, Jersey, Guernsey and Gibraltar)

As of 1 January 2021 deliveries to Europe and Northern Ireland have been suspended until further notice. We apologise for any inconvenience and are working on resolving this as quickly as possible.

returns

The following sets forth the required return procedures. All returns must be made within 14 days after the product shipment date. All returned products must be unused and returned in accordance with the instructions received from contacting Customer Service at weborders@livingplanetdistribution.com. All products not returned in accordance with the return procedure shall be subject to no refund or credit being issued. This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer then please contact them for their own returns and refund procedures.

Standard Product Returns

To be eligible for a return, your item must be unused and in the same condition that you received them with the lid seal intact. To be eligible for a return, the item must be complete, the container or wrapping undamaged and with any seals complete, intact and still fully bonded to the container.

You can return an unused item within 14 days of the date you receive it. If you wish to return an item to us, you must email us at weborders@livingplanetdistribution.com and we will issue you with a returns label.

Damaged Products

If the product arrives damaged or not substantially as described on the product information page the company will accept returns for a full refund only in accordance with the Refund policy below. Provided that the company confirms that your Product was a damaged product and was returned in accordance with the Return Procedures below, the company will issue a refund to your chosen method of payment or we will arrange for a replacement to be sent to you. Refunds will include the applicable delivery fee.

All delivery errors must be reported within 1 day of the date of delivery. All orders go through a rigorous checking system before being packed and leaving our warehouse. If you are a UK customer and you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.

If you have received your parcel in a poor or damaged condition or have items missing, please try to keep all outer packaging so that we can collect this and send to our couriers for investigation. Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box. You may be asked to send us photos of the damaged packaging and / or product, this is because photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product / packaging itself.

For questions on our returns please get in touch at weborders@livingplanetdistribution.com

Refunds

Once we receive your item(s) we will check it and let you know that we have received it. Assuming the item(s) are in a condition reflective of the reason for a refund we will then process your refund. Refunds are made to your original payment method according to your payment issuers policy. Depending on the payment provider, there may be a couple of days’ delay in being credited. Refunds will be for the amount paid by you, including postage.

Unreceived Goods

If you have not received your goods within the time period notified on your Order Dispatch Confirmation, please contact us at weborders@livingplanetdistribution.com

PRIVACY POLICY

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at every point where personally identifiable information may be requested.

The information we collect

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop Planet Paleo, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are; name, e-mail address, delivery address, telephone number and product selections.

The way we use information

We use your information only for the following purposes: processing your orders, for statistical or survey purposes to improve this website and its services to you, to serve website content and advertisements to you to administer this website and if you consent, to notify you of products or special offers that may be of interest to you.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except where required for compliance with legal requirements (i.e. tax returns). We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data security

To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our commitment to children’s privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. The content of this website is harmless to minors, but this practice ensures that no children undertake contractual obligations.

How you can access or correct your information

You can access all your personally identifiable information that we collect online and maintain by logging in to your account and modifying details, or if you wish to be completely removed from our servers, please send us an email and we will eradicate all records relating to you (except those required for legal and fiscal purposes to fulfill our obligations as a business). We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

COOKIE POLICY

As from the 26th May 2012, the EU Cookie Directive came into force in the UK. In order to comply with this directive, we have to inform you about the cookies we are setting and the reasons why we would like to set them. Scroll down for an explanation of each cookie type.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. 

Planet Paleo may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.  

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.  

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

USE OF COOKIES

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

TYPES OF COOKIES

The following types of cookies may be used when you visit the Site:

Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.  

Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.  

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.  

Security Cookies 

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties. 

Site Management Cookies 

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies 

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.  

CONTROL OF COOKIES

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.  For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

Apple Safari 

Google Chrome 

Microsoft Edge 

Microsoft Internet Explorer 

Mozilla Firefox 

Opera 

Android (Chrome)  

Blackberry 

Iphone or Ipad (Chrome) 

Iphone or Ipad (Safari) 

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool. 

OTHER TRACKING TECHNOLOGIES

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

CONTACT US

If you have questions or comments about this Cookie Policy, please contact us at:

Living Planet Distribution

Unit 1 Riverside
Bellbrook Business Park
Uckfield

TN22 1QQ 

info@livingplanetdistribution.com